:root { --ivory: #F4F0E7; --paper: #FBF9F4; --ink: #1C2620; --green: #22352B; --olive: #8A7B46; --olive-soft: #C9BE97; --muted: #5E655B; --line: rgba(28, 38, 32, .16); --red: #8d3b2f;
  --serif: 'Cormorant Garamond', Georgia, serif; --sans: 'Jost', system-ui, sans-serif; }
* { box-sizing: border-box; }
body { margin: 0; background: var(--ivory); color: var(--ink); font-family: var(--serif); font-size: 19px; line-height: 1.5; }
a { color: inherit; }
button { font: inherit; color: inherit; background: none; border: 0; cursor: pointer; }
h1 { font-weight: 400; font-size: clamp(32px, 4vw, 44px); margin: 0; line-height: 1.05; }
.label { font-family: var(--sans); font-size: 12px; letter-spacing: .22em; text-transform: uppercase; color: var(--olive); font-weight: 500; display: block; }
.top { display: flex; align-items: center; justify-content: space-between; padding: 18px clamp(20px, 4vw, 48px); background: var(--paper); border-bottom: 1px solid var(--line); }
.brand { display: inline-flex; align-items: center; gap: 12px; text-decoration: none; color: #4B5131; }
.brand .mark { width: 38px; height: 40px; }
.brand .word { display: flex; flex-direction: column; gap: 4px; }
.brand .name { font-size: 22px; letter-spacing: .16em; text-transform: uppercase; font-weight: 500; }
.brand .sub { font-family: var(--sans); font-size: 10px; letter-spacing: .3em; text-transform: uppercase; }
.who { font-family: var(--sans); font-size: 13px; letter-spacing: .08em; color: var(--muted); }
.wrap { width: min(100% - 2 * clamp(20px, 4vw, 48px), 1100px); margin: 36px auto 80px; }

.login, .panel { background: var(--paper); border: 1px solid var(--line); padding: 32px; max-width: 480px; margin: 40px auto; }
.login h1 { margin: 10px 0 24px; font-size: 34px; }
.f { display: flex; flex-direction: column; gap: 8px; margin-bottom: 18px; }
.f span { font-family: var(--sans); font-size: 12px; letter-spacing: .18em; text-transform: uppercase; color: var(--muted); }
input, textarea { font: inherit; font-size: 18px; padding: 14px 16px; border: 1px solid var(--line); background: #fff; width: 100%; min-height: 54px; border-radius: 0; }
input:focus, textarea:focus { outline: 2px solid var(--olive); border-color: var(--olive); }
.btn { display: inline-flex; align-items: center; justify-content: center; font-family: var(--sans); font-size: 13px; letter-spacing: .2em; text-transform: uppercase; font-weight: 500; padding: 16px 26px; min-height: 54px; background: var(--green); color: var(--ivory); }
.btn:hover { background: #172520; }
.btn.small { padding: 12px 18px; min-height: 44px; font-size: 12px; }
.ghost { font-family: var(--sans); font-size: 12.5px; letter-spacing: .18em; text-transform: uppercase; font-weight: 500; padding: 12px 16px; border: 1px solid var(--line); min-height: 46px; display: inline-flex; align-items: center; text-decoration: none; background: var(--paper); }
.ghost:hover { border-color: var(--olive); }
.danger { color: var(--red); font-family: var(--sans); font-size: 12.5px; letter-spacing: .18em; text-transform: uppercase; padding: 12px 16px; border: 1px solid rgba(141, 59, 47, .4); min-height: 46px; }
.err { color: var(--red); font-size: 17px; margin: 0 0 14px; }
.ok { color: var(--green); font-family: var(--sans); font-size: 13px; letter-spacing: .1em; }

.bar { display: flex; justify-content: space-between; align-items: flex-end; gap: 20px; flex-wrap: wrap; margin-bottom: 26px; }
.actions { display: flex; gap: 8px; flex-wrap: wrap; }
.tiles { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; margin-bottom: 26px; }
.tile { background: var(--paper); border: 1px solid var(--line); padding: 22px 22px 18px; text-align: left; display: flex; flex-direction: column; gap: 6px; }
.tile:hover { border-color: var(--olive); }
.tile b { font-weight: 400; font-size: 44px; line-height: 1; }
.tile span { font-family: var(--sans); font-size: 12px; letter-spacing: .14em; text-transform: uppercase; color: var(--muted); }
.tools { display: flex; justify-content: space-between; gap: 16px; align-items: center; flex-wrap: wrap; margin-bottom: 18px; }
.tools input { max-width: 380px; min-height: 48px; padding: 10px 14px; }
.chips { display: flex; gap: 8px; flex-wrap: wrap; }
.chip { font-family: var(--sans); font-size: 12px; letter-spacing: .16em; text-transform: uppercase; font-weight: 500; padding: 10px 16px; border: 1px solid var(--line); border-radius: 999px; min-height: 42px; background: var(--paper); }
.chip:hover { border-color: var(--olive); }
.chip.active { background: var(--olive); border-color: var(--olive); color: #fff; }

.list { display: flex; flex-direction: column; gap: 10px; }
.empty { color: var(--muted); padding: 40px 0; text-align: center; }
.card { background: var(--paper); border: 1px solid var(--line); border-left: 4px solid var(--line); }
.card.s-new { border-left-color: var(--olive); }
.card.s-replied { border-left-color: var(--olive-soft); }
.card.s-confirmed { border-left-color: var(--green); }
.card.s-closed { opacity: .7; }
.head { width: 100%; display: flex; justify-content: space-between; align-items: center; gap: 16px; padding: 18px 22px; text-align: left; }
.head:hover { background: #fff; }
.head b { font-weight: 500; font-size: 24px; display: block; }
.head .meta { font-family: var(--sans); font-size: 12.5px; letter-spacing: .08em; color: var(--muted); display: block; margin-top: 4px; }
.head .right { text-align: right; flex: none; }
.status { font-family: var(--sans); font-size: 11.5px; letter-spacing: .18em; text-transform: uppercase; color: var(--olive); display: block; }
.detail { padding: 6px 22px 22px; border-top: 1px solid var(--line); }
dl { display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px 24px; margin: 18px 0; }
dl div { min-width: 0; }
dt { font-family: var(--sans); font-size: 11.5px; letter-spacing: .18em; text-transform: uppercase; color: var(--muted); }
dd { margin: 4px 0 0; font-size: 20px; overflow-wrap: anywhere; }
.msg { margin: 10px 0 20px; }
.msg p { margin: 8px 0 0; white-space: pre-wrap; background: #fff; padding: 14px 16px; border: 1px solid var(--line); }
.statusrow { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin-bottom: 18px; }
.statusrow .label { margin-right: 8px; }
.notes textarea { margin-top: 8px; resize: vertical; }
.noterow { display: flex; align-items: center; gap: 14px; margin-top: 10px; }
.confirm { margin-top: 22px; display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }

@media (max-width: 900px) { .tiles { grid-template-columns: repeat(2, 1fr); } dl { grid-template-columns: 1fr 1fr; } }
@media (max-width: 600px) {
  body { font-size: 18px; }
  .tiles { grid-template-columns: 1fr 1fr; gap: 10px; } .tile b { font-size: 36px; }
  .head { flex-direction: column; align-items: flex-start; } .head .right { text-align: left; }
  dl { grid-template-columns: 1fr; } .tools input { max-width: none; }
  .login, .panel { padding: 22px; }
}

.reply { margin: 22px 0 18px; padding: 20px; background: #fff; border: 1px solid var(--line); }
.reply input { margin: 10px 0; }
.reply textarea { resize: vertical; }
.reply .hint { display: block; margin-top: 10px; font-family: var(--sans); font-size: 12px; letter-spacing: .06em; color: var(--muted); }
.reply .err { font-size: 16px; margin: 0; }
.thread { margin: 0 0 20px; }
.sent { border-left: 3px solid var(--olive-soft); padding: 8px 16px; margin-top: 10px; }
.sent b { font-weight: 500; display: block; }
.sent small { font-family: var(--sans); font-size: 12px; letter-spacing: .08em; color: var(--muted); }
.sent p { margin: 8px 0 0; white-space: pre-wrap; font-size: 18px; }

.muted { color: var(--muted); margin: 0 0 18px; }